Term & Condition

Term and Condition

These Terms and Conditions, along with privacy policy or other terms (“Terms”) constitute a binding agreement by and between INDIAN CARPET MERCHANT, ( “Website Owner” or “we” or “us” or “our”) and you (“you” or “your”) and relate to your use of our website, goods (as applicable) or services (as applicable) (collectively, “Services”).

By using our website and availing the Services, you agree that you have read and accepted these Terms (including the Privacy Policy). We reserve the right to modify these Terms at any time and without assigning any reason. It is your responsibility to periodically review these Terms to stay informed of updates.

The use of this website or availing of our Services is subject to the following terms of use:

To access and use the Services, you agree to provide true, accurate and complete information to us during and after registration, and you shall be responsible for all acts done through the use of your registered account. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials offered on this website or through the Services, for any specific purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of our Services and the websiteis solely at your own risk and discretion.. You are required to independently assess and ensure that the Services meet your requirements.

The contents of the Website and the Services are proprietary to Us and you will not have any authority to claim any intellectual property rights, title, or interest in its contents.

You acknowledge that unauthorized use of the Website or the Services may lead to action against you as per these Terms or applicable laws. You agree to pay us the charges associated with availing the Services. You agree not to use the website and/ or Services for any purpose that is unlawful, illegal or forbidden by these Terms, or Indian or local laws that might apply to you.

You agree and acknowledge that website and the Services may contain links to other third party websites. On accessing these links, you will be governed by the terms of use, privacy policy and such other policies of such third party websites.

You understand that upon initiating a transaction for availing the Services you are entering into a legally binding and enforceable contract with the us for the Services.

You shall be entitled to claim a refund of the payment made by you in case we are not able to provide the Service. The timelines for such return and refund will be according to the specific Service you have availed or within the time period provided in our policies (as applicable). In case you do not raise a refund claim within the stipulated time, than this would make you ineligible for a refund.

Notwithstanding anything contained in these Terms, the parties shall not be liable for any failure to perform an obligation under these Terms if performance is prevented or delayed by a force majeure event.
These Terms and any dispute or claim relating to it, or its enforceability, shall be governed by and construed in accordance with the laws of India. All disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in AGRA, UTTAR PRADESH. All concerns or communications relating to these Terms must be communicated to us using the contact information provided on this website.

Private Policy:

Effective Date: 18 April, 2025.

Welcome to Cresida (“we,” “our,” “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website www.cresida.in, make a purchase, or interact with us in any way.

1. Information We Collect

a. Personal Information

When you place an order or sign up, we may collect:

•Name

•Email address

•Phone number

•Shipping & billing address

•Payment details (processed securely via payment gateway)

b. Non-Personal Information

We may also collect:

•Browser type

•Device information

•IP address

•Pages visited

•Time spent on site

2. How We Use Your Information

We use your information to:

•Process and fulfill orders

•Send order and shipping confirmations

•Provide customer support

•Improve our website and products

•Send marketing emails (only if you opt in)

•Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We may share data with:

•Trusted third-party service providers (e.g., payment gateways, shipping partners)

•Marketing and analytics tools (e.g., Google Analytics, Meta Pixel)

•Authorities when required by law

4. Cookies & Tracking Technologies

We use cookies to:

•Enhance your browsing experience

•Understand website traffic and usage

•Serve targeted ads (e.g., Google, Facebook)

You can manage cookies in your browser settings.

5. Your Rights

You have the right to:

•Access, update, or delete your personal data

•Withdraw consent to marketing communications

•Request data portability (where applicable)

To exercise your rights, contact us at icm.exporter@gmail.com.

6. Data Security

We implement appropriate security measures to protect your information, but no method is 100% secure. Please shop responsibly.

Shipping, Refund/Cancellation Policy:

Free Shipping anywhere in India.
Orders to be dispatched within 24 hours.
“7 Days Hassle Free Exchange” is valid only for defective/incorrect item delivered.
Your items will arrive within 2 to 7 business days after dispatch, ensuring both speed and the utmost care in delivery.
Each purchase is handled with the utmost care and intention. As such, we are unable to accommodate cancellations or refunds.

Business details:

Firm Name: Indian Carpet Merchant

Registered Brand name: CRESIDA

GSTIN: 09AAKFI7785E1ZU

Address: 604, Prabhu nagar heights, Jaipur House, Agra, 282010